Frequently Asked Questions
Answers to common sourcing questions from buyers, traders, and OEM partners.
What is your MOQ (Minimum Order Quantity)?
Our standard MOQ is 100 pieces per model. For OEM/private label orders, the MOQ is 500 pieces per model. We are flexible for first-time orders and can discuss smaller quantities for sample evaluation.
What is the production lead time?
Standard production lead time is 7–12 business days after order confirmation. OEM/private label orders typically take 12–20 business days including artwork approval. Rush orders can be arranged for urgent requirements.
Do you offer OEM and private label services?
Yes, we provide full OEM and private label services including custom logos, retail packaging design, SKU configuration, and firmware customization. MOQ for OEM orders is 500 pcs per model.
What certifications do your products have?
All products are CE, FCC, and RoHS compliant. We can provide additional certifications (such as BIS, KC, or UL) upon request for specific markets.
What warranty do you offer?
DDR memory, SSDs and portable SSDs carry a 3-year warranty; eMMC, SD/TF cards and USB flash drives carry a 1-year warranty. The warranty covers manufacturing defects and premature failures under normal use, with replacement or credit for valid claims.
Can you ship worldwide?
Yes, we ship globally via express courier (DHL, FedEx, UPS), air freight, and sea freight. We offer FOB Shenzhen, CIF, and DDP shipping terms. Delivery time depends on the method chosen — express takes 3–7 days, air freight 7–15 days, and sea freight 15–45 days.
Do you provide samples?
Yes, we provide pre-production samples for evaluation. Sample cost varies by product and is refundable against bulk orders. Sample lead time is typically 3–5 business days.
What payment terms do you accept?
We accept T/T (bank transfer), Western Union, and PayPal for smaller orders. Standard terms are 30% deposit with 70% balance before shipment. For established customers, we can discuss credit terms.
Where is your factory located?
Our factory is located in Bao'an District, Shenzhen, Guangdong Province, China — the global electronics manufacturing hub. We welcome factory visits by appointment.
How do you ensure product quality?
Every product undergoes a 4-step quality control process: platform verification of raw components, incoming component screening, 48-hour aging and burn-in testing, and full batch traceability. We maintain a defect rate below 0.1%.
Which NAND flash, DRAM and controllers do you use?
We build with mainstream 3D TLC / 3D QLC NAND and DRAM, and work with established chip and controller suppliers such as Micron, Samsung, SK hynix, Kioxia, YMTC, Silicon Motion and Maxio. The exact bill of materials for each model is listed on the quotation, and we lock the BOM for repeat orders on request.
Will your memory and SSDs work with my motherboard or laptop?
Our DDR modules follow JEDEC standards and our SSDs use standard SATA III and PCIe NVMe interfaces, so they work with mainstream desktops, laptops, mini PCs and industrial boards. Before mass production we can run compatibility tests on your target platform and share the results.
Should I choose TLC or QLC NAND?
TLC offers higher endurance and steadier sustained write speed, so it suits system drives, industrial and business use. QLC lowers cost per GB and fits read-heavy, budget or high-capacity products. Tell us your use case and price target and we will recommend the right configuration.
Can I order under the CAPLINK brand, neutral packaging or my own brand?
Yes. You can order our CAPLINK-branded products, neutral (unbranded) packaging, or your own brand with custom labels, retail boxes and firmware strings. Private label orders start at 500 pcs per model.
Do you provide test reports and export documents?
Yes. We supply CE, FCC and RoHS reports, ISO 9001 certification, batch test reports, commercial invoices and packing lists, and a certificate of origin on request, so your products clear customs and marketplace checks smoothly.